The sample video illustrates the
potential solutions for the victims on how they can deal with workplace
bullies. Firstly, the video will be shown in the context of a typical working
environment in the hotel such as the housekeeping department. A clear definition
of bullying versus demanding boss would be drawn emphasis the different between
the two. This ensures that victims understand the difference and not report or
confront their superior inaccurately causing unnecessary conflict. Next, the
video will show how to accurately keep a detail record of the actual bullying
situation which could be used as evidence should there is a need for the
employee to seek help from higher authority to ensure objectivity and actual
situation is brought forth without exaggeration.
Following this, the video will also
focus on some critical factor the victim have to take note when confronting
bullies. Several examples includes teaching employees how to maintaining
professional attitude and body language during confrontation. In addition, the
video will also focus on some of the challenges the victims might face during
the confrontation which may include provocative words or statement from the
bullies. Positive ways of handling such situation will be demonstrated in the
video.
The benefit of the training video for
the hospitality organisation is an in-depth understanding of what constitutes
as bullying between supervisor and employee and in a multicultural setting.
Instead of the traditional usage of workshops that explains what bullying is
and why is it wrong to do so, this video showcases effective communication that
encourages the victims to stand up for themselves with the right professional
attitude. With the improvement of interpersonal skills, victims will be
confident when dealing with such situations, hence reducing the number of
unreported bullying cases. It is also recommended that employees should handle
the situation themselves before escalating up to the next higher hierarchy
structure so as to prevent the situation from escalating.
Through the reduction of workplace
bullying, not only does employee morale increases but the overall
organizational productivity level improves with motivation and reduced turnover
rates. Having a positive morale leads to higher service standard from the
employee which may results in higher guest satisfaction. This too helps the
organization to save cost and time in retraining their employees.
In conclusion, workplace bullying is a genuine problem that
results in negative consequence in the hospitality industry which frequently
faces labour shortage problem. The decrease in morale leads to a loss of
business opportunities for the organisation as employees were not motivated to
perform their best.
