Project Synopsis

The sample video illustrates the potential solutions for the victims on how they can deal with workplace bullies. Firstly, the video will be shown in the context of a typical working environment in the hotel such as the housekeeping department. A clear definition of bullying versus demanding boss would be drawn emphasis the different between the two. This ensures that victims understand the difference and not report or confront their superior inaccurately causing unnecessary conflict. Next, the video will show how to accurately keep a detail record of the actual bullying situation which could be used as evidence should there is a need for the employee to seek help from higher authority to ensure objectivity and actual situation is brought forth without exaggeration.  

Following this, the video will also focus on some critical factor the victim have to take note when confronting bullies. Several examples includes teaching employees how to maintaining professional attitude and body language during confrontation. In addition, the video will also focus on some of the challenges the victims might face during the confrontation which may include provocative words or statement from the bullies. Positive ways of handling such situation will be demonstrated in the video. 

The benefit of the training video for the hospitality organisation is an in-depth understanding of what constitutes as bullying between supervisor and employee and in a multicultural setting. Instead of the traditional usage of workshops that explains what bullying is and why is it wrong to do so, this video showcases effective communication that encourages the victims to stand up for themselves with the right professional attitude. With the improvement of interpersonal skills, victims will be confident when dealing with such situations, hence reducing the number of unreported bullying cases. It is also recommended that employees should handle the situation themselves before escalating up to the next higher hierarchy structure so as to prevent the situation from escalating.   

Through the reduction of workplace bullying, not only does employee morale increases but the overall organizational productivity level improves with motivation and reduced turnover rates. Having a positive morale leads to higher service standard from the employee which may results in higher guest satisfaction. This too helps the organization to save cost and time in retraining their employees.

In conclusion, workplace bullying is a genuine problem that results in negative consequence in the hospitality industry which frequently faces labour shortage problem. The decrease in morale leads to a loss of business opportunities for the organisation as employees were not motivated to perform their best.